11. Problem solving

Learning objectives : 

1. Knowledge

   •  Describe key terms of problem solving (types, and associated skills)
   • Sequence the five steps of problem solving
   • Describing the role of decision-making.

2. Skills

   •  Identify own personal problem-solving type
   • Evaluate a problem in accordance with the five steps of problem solving
   • Review how to avert decision making biases and errors

3. Attitudes

   •  Recognise and deal with areas in need of improvement
   • Manage problems applying the five steps of problem solving
   • Advise the suitable solution to a specified problem